| News Articles | Date | Link |
| 8 Enterprise Strategies That Stick: CRM can be a tough animal to tame. We've gathered a handful of tunes that actually soothe the sometimes-savage beast. - DestinationCRM | Aug 1, 2008 | Read |
| Tech Solution: Email Management Tools, Business Problem: Subpar email response forces unhappy customers to live agents. - DestinationCRM | Aug 1, 2008 | Read |
| CRM, Philosophy, Baseball & Universal Metaphors - PGreenblog | Jul 24, 2008 | Read |
| Talisma Mashes Up the Enterprise: The customer interaction management vendor - partners with Denodo to offer data mashups - DestinationCRM | Jul 19, 2008 | Read |
| Is chat ready for the mainstream of customer engagement? - MYCUSTOMER.com | Jul 9, 2008 | Read |
| Web chat finds growing adoption for tech support - John Ragsdale's Eye on Service | Jun 20, 2008 | Read |
| INSIGHTS Thinking Bigger - CRMBuyer | May 28, 2008 | Read |
| nGenera’s Acquisition of Talisma Shows Importance of Web 2 to Support’s Future - Ragsdale’s Eye on Service | May 21, 2008 | Read |
| Web 2.0 firm buys CRM vendor Talisma - SearchCRM | May 21, 2008 | Read |
| Customers Disappointed By Web Sites, Online Customer Service - Online Media Daily | Mar 5, 2008 | Read |
| Audit Finds Poor Online Banking Customer Service - eMarketer | Mar 4, 2008 | Read |
| Online banking customer service 'needs to improve' - Direct Response | Mar 4, 2008 | Read |
| 10 tips for employing live chat profitably - Internet Retailer | Mar 1, 2008 | Read |
| Thinking Outside the Inbox - Bank Technology News | Mar 1, 2008 | Read |
| 36% of e-mails to the bank go unanswered - ZDNet | Feb 27, 2008 | Read |
| Since talk’s not cheap, retailers must know when to offer online chat - Internet Retailer | Feb 22, 2008 | Read |
| Study Shows Banks Lacking in Customer Service Deliverables - TMCnet | Feb 21, 2008 | Read |
| Talisma Reports 'Record' Revenue for Q4 2007 - TMCnet | Feb 21, 2008 | Read |
| TMCnet Contact Center Week In Review - TMCnet | Feb 15, 2008 | Read |
| Talisma Releases CIM Paper for Banking Contact Centers - TMCnet | Feb 12, 2008 | Read |
| Talisma Adds Deep Analytics to Offering - DMNews | Feb 5, 2008 | Read |
| A Sly Partnership for ClickFox and Talisma - CRM Magazine/DestinationCRM.com | Feb 1, 2008 | Read |
| Talisma, ClickFox Partner for Customer Experience Analytics - TMCnet | Jan 30, 2008 | Read |
| Talisma In Analytics Deal - NWInnovations | Jan 29, 2008 | Read |
| Despite mortgage crisis, Talisma finds success in Financial Services - PC World | Jan 23, 2008 | Read |
| Online Gaming Sites in UK See Customer Service Improve Moderately - Online Casino Advisory | Jan 15, 2008 | Read |
| UK Online Gambling Sites Improve - Online Casino News | Jan 14, 2008 | Read |
| UK Online Gaming Sites Improving Customer Service, But Still Lagging in Other Areas - TMCnet | Jan 14, 2008 | Read |
| Gambling Websites On a Roll with Customer Service - CRM Today | Jan 10, 2008 | Read |