| Headline | Date |
| "Exceptional" customer interaction expected -Customer interaction is set to benefit from a new cross-channel marketing system. Neolane suggests that by developing a... | Oct 9, 2008 |
| Referendum call center set up -A call center has been established to give consumers more information on proposed changes to travel infrastructure in... | Oct 9, 2008 |
| University library gets 24/7 online chat software -The University of Minnesota's (U of M) libraries are utilizing online chat software to help students around the clock.... | Oct 8, 2008 |
| Email management is 'critical business process' -Email management has been described as a "critical business process" by a managing partner at a leading accountancy... | Oct 8, 2008 |
| Email management could be 'saving grace' -Email management may well be a business's "saving grace" when it comes to legal issues, according to an industry... | Oct 8, 2008 |
| Online chat software can help in holiday season -Online chat software can help boost customer service for the holiday season, one expert has said. Robert Williams, CEO... | Oct 7, 2008 |
| Opt-in email marketing 'helps customer interaction' -Using an opt-in email marketing system helps improve customer interaction which leads to an improved return on... | Oct 7, 2008 |
| Gartner sees community-based customer interaction -Over 60 per cent of Fortune 1,000 companies with a website will use an online community for customer interaction... | Oct 6, 2008 |
| CRM now vital to customer interaction -Customer relationship management (CRM) has become an "essential" part of organizations' customer interaction, according... | Oct 6, 2008 |
| Trigger email management advantages -Using a trigger-based email management system is an excellent way to increase sales and improve customer experience,... | Oct 3, 2008 |
| UK online retailers focusing on customer interaction -Online retailers in the UK are aiming to improve customer interaction over choice and price, research has indicated. A... | Oct 3, 2008 |
| Customer interaction has benefits in social media marketing -Business pages on social media sites like Facebook can help promote companies through clever use of customer... | Oct 3, 2008 |
| Email management important in marketing -Email management is important when using the medium for marketing, an industry commentator has advised. Dianna... | Oct 2, 2008 |
| Call-recording could help customer interaction -Customer interaction could be helped with call-recording contact center software, a report in the UK has revealed. The... | Oct 2, 2008 |
| EFM makes use of each customer interaction -Enterprise Feedback Management (EFM) software has been recommended by an expert because it can provide feedback after... | Oct 2, 2008 |
| Seat UK launches website based on customer interaction -Seat, the car manufacturer, has launched a CRM system which is updated by each customer interaction on its front-end... | Oct 1, 2008 |
| Digital marketing company gets new email management system -A digital marketing company, mobileStorm, is to begin using a new email management system which will help it deal with... | Oct 1, 2008 |
| Irish telecoms provider looks to improve customer interaction -Meteor Mobile Communications, an Irish mobile telecoms provider, is looking to improve its customer interaction using a... | Oct 1, 2008 |
| Brand messaging across customer interaction must improve -Marketers must improve their brand messaging across numerous customer interaction and communication channels, according... | Sep 30, 2008 |
| Businesses not improving mobile customer interaction -Businesses could be missing out on sales by not optimising customer interaction for mobile internet users, according to... | Sep 30, 2008 |