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Talisma Answer
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Growing volumes of inbound email make it difficult for companies to provide prompt service to customers. Talisma Answer* performs five crucial actions to enhance and accelerate email response management:
- Filter incoming email
- Send automatic acknowledgements
- Route email to the right team or agent
- Automatically suggest appropriate responses
- Automatically respond to incoming email
Agents can respond to 50% of inbound email without agent intervention and can allocate more time to address complex or critical issues. Agents can also answer more email in considerably less time with advanced routing and suggested replies, ultimately requiring fewer agents to support email inquiries.
Extract maximum value from a proven, technologically-advanced system
- Sophisticated filtering capabilities to effectively block spam
- Differentiates between emails that do or do not need a response, such as a thank you note or a congratulatory email
- Creates a custom dictionary, including industry jargon, acronyms, and common misspellings
- Continuously improves performance with each processed email
- Uses intelligent contextual understanding to enhance auto-acknowledgements
- Deciphers between auto-reply and suggested responses
*Talisma Answer leverages IBM Classification Module for OmniFind® Discovery Edition |
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