Resource Center

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Customer Interaction Management (CIM)  Constituent Relationship Management (CRM) for Higher Education

Customer Interaction Management (CIM)

Articles & Reports

• Beyond Loyalty: Meeting the Challenge of Customer Engagement
  Economist Intelligence Unit
• CIM: Creating Contextual Cross Channel 
  Contact Professional
• Defying the Limits the Key to Superior Business Performance 
  Montgomery Research
• Knowledge Management: The Shift to Web Self-Service 
  CRM Magazine Best Practices Series

White Papers

• Making Online Chat Successful: Guidelines for Delivering a Rich, Satisfying Chat Experience 
• Talisma CIM 8.0 Architecture 
• Intelligent Automation of Email Management 
• Knowledge Management Implementation Best Practices 
• How Talisma Helps Companies Comply with PCI Standards 
• Simplicity: The Key to Web-Self-Service 
• Putting the Customer Back into CRM 
• Winning Strategies for Email Management 
• Best Practices in Enterprise Chat 
• Proactive Customer Service: Strategies to Satisfy Customers and Drive Sales (Talisma/Jupiter Research)  
• Banking in the 21st Century: 10 Trends to Leverage in the Retail Banking Contact Center 

Data Sheets
General Information

• Corporate Capabilities 
• Corporate Background 
• Customer Interaction Management (CIM) Forum
• Professional Edition for Small/Medium Businesses

Product Information and Data Sheets

• Talisma CIM Suite 
• Talisma Chat 
• Talisma Email
• Talisma Phone
• Talisma Knowledgebase 
• Talisma Campaign 
• Talisma Answer
• Secure Message Portal
• Customer Interaction Hub
• CIM for Financial Services 

Professional Services

• Education Services
• Enterprise Services
• Hosting Services
• Professional with Every Purchase
• Quickstart Services
• Talisma Expert Services 
• Technical Account Managers
• Talisma Business Review 

Case Studies

CIM Suite

• BECU
• Coast Capital Savings 
• British Army 
• eSignal 
• EPSON 
• Southern Cross Healthcare 
• Hubb Financial Group 

CIM Channels

• Affinity
• DoubleClick 
• Premiere Radio Networks
• Rohm and Haas 
• Sharp Systems 
• Teleflora 
• ShareBuilder/ING 
• Outsell 

Constituent Relationship Management (CRM) for Higher Education 

White Papers

• Differentiating on Relationships Requires a New Type of CRM Solution: Next Generation Solutions Provide Colleges & Universities with Increased Value
• Talisma CRM 7.2 Architecture 
• Higher Education CRM Best Practices 
• Higher Education Inquiry Response Study Audit White 
• 2007 Inquiry Response Study of US News & World Report's America’s Best Colleges 
• Managing Relationships Across the Student Lifecycle_Datamonitor Report 

Data Sheets

General information

• Corporate Capabilites Brochure 
• Building Your CRM Short List
• Talisma Chat 
• Talisma Email
• Talisma Knowledgebase 
• Talisma Event Management 
• Talisma Application Management 
• Talisma Analytics 
• Talisma Phone 
• Talisma Portal 
• Talisma SMS 
• Talisma Campaign 

Product Information

• Advancement CRM
• Strategic Enrollment Management CRM 
• Student Services CRM

Case Studies 

• Texas A&M University - Kingsville 
• Florida State University 
• University of Nebraska-Lincoln 
• Keio University 
• University of Texas-Brownsville 
• University of Alabama