Companies can leverage expertise and experience readily available from Talisma Remote Services to outsource maintenance and support for Talisma solutions. Outsourcing application management, product support, and administration helps meet challenging staffing requirements, solution delivery deadlines, and changing business needs, often at a fraction of the cost of internal resources. Talisma will work as an extension to an existing IT department or function as an offsite group for an organization. Support for Talisma solutions includes:
- Performance Monitoring
- Database Management
- Service Pack/HotFix Installation
- Server Administration
- Recovery Planning
Talisma Expert Services will perform regular monitoring and setup responsibilities for the entire user pool from Talisma facilities. Taking remote desktop control of the end-user/server machines, the administrators are able to install, troubleshoot, and monitor the Talisma software at periodic intervals with minimal user/administrator intervention. This ensures centralized version control, root cause troubleshooting, performance monitoring, and exceptional overall system health.
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