Engage

Track and manage customer journey across channels to deliver superior experience.

Enable

Tie in business processes and innovation to improve productivity and enhance customer experience.

Empower

Get real-time insights for strategic decision-making, driving better results.

Digital Customer Engagement Platform (DCEP)

Omni Channel Platform to Enable Customer Engagement to Fulfilment

Talisma Digital Customer Engagement Platform helps organizations to engage, service and delight customers across all touchpoints with a single unified platform.

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Customer Relationship Management (CRM)

Manage Customer Lifecycle from Curious Prospects to Happy Customers

Talisma CRM suite of products are built with the philosophy of enabling various customer facing and back office departments to provide a seamless customer experience to build brand awareness & loyalty.

View all CRM features

Testimonials

Mr. Girish Babu

Head - IT at Tata Asset Management Pvt. Ltd

Over the years, Talisma has travelled with us and provided us with a solution that helps us serve customers and distributors efficiently. It started as a basic Customer Support module and has now grown into a module used by 100 users, handling almost 1000 interactions every day.

Mridul Sharma

Executive Vice President

Talisma helped us implement a customer experience that we wanted our clients to have with the Bank. We are able to manage customer interactions at all touch points and use that data to work out customer requests in real time while keeping customer informed of the progress.

Rahul Rattan

Head, Customer Contact Centre

Talisma is our trusted technology partner and has made a significant difference to our business. They enabled us in realizing our goal of providing a consistent experience to all our internal & external stakeholders and get a better, faster ROI.

Denis Rodrigues

Head- Childline Contact Centre

Talisma has been a trusted technology partner for us. It is user friendly and easy to adapt to changes in the environment.

Jörgen Fahlberg

Support Manager Prevas IS

Support is an important part of Prevas business with well-oiled processes and routines to go with a highly competent workforce. We use Talisma as the pivot around which most of our support interactions are handled.