Challenges
- Single system to track Student Communication across Walk-in, e-Mail, Student Portal, Phone
- Manage Prospective Student enquiries and timely responses
- Manage and Track all Scholarship requests
- Process to manage Student Retention
- Staff view of Student behaviour and concerns
Solutions
- Talisma CRM which includes Student Services, Student Portal, Talisma Event Management Framework, Marketing and Lead management
- Book an Appointment process for Students to reach out to faculty and Councillors
- Scheduling automated counselling sessions based on Student trends
- Talisma Application management for Student Request and Scholarship process
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- Ability to track Lifecycle of Student from Prospective to Current to Alumni
- Digitized the Scholarship process – Reduced processing time by more than 35%
- Identification and retention of Students with greater accuracy
- Ability to re-offer to Prospective Students with better upsell opportunities at future date