bharti axa logo

Developing Better Customer Connections with Talisma

Talisma helped AVIVA Life Insurance provide a consistent customer experience and improve Turn Around Time (TAT) for customer requests. This was achieved along with improved customer privacy, by leveraging technology to address data privacy issues of today’s digital world.

Download Now
Download Case Study

COMPANY TYPE:

Private

LOCATION:

Delhi
India

ORGANIZATION
SIZE:

1,000+

CLIENT SINCE:

20 Years

USER
BASE:

350 Users

TALISMA SOLUTION:

Customer Service Management

Aviva Life Insurance and Talisma Solutions have built a strong relationship spanning over two decades. Talisma's CRM solutions have effectively addressed Aviva's challenges in handling customer experience, and modernized their operations,earning their unwavering trust

Aviva relies on Talisma CRM for managing their customer service and internal operational teams, handling customer communications. Talisma's comprehensive features have not only supported Aviva's existing business processes, but also facilitated new ventures. Aviva greatly values Talisma's expertise and commitment to customer satisfaction. As a reliable partner, Talisma consistently delivers benefits, enhancing Aviva's overall performance. Their enduring collaboration drives efficiency and is creating exceptional results.

See what our customer has to say about us
Talisma’s solutions have really helped us in connecting with our customers better than ever. The system provided by Talisma provides easy and instant access of customer data and interactions to agents. This has resulted in quick resolutions to customer queries, and we have achieved over 90% TAT compliance, which is respectable as per industry standards. Also, Talisma has helped us remain in the good books of regulatory authorities, by enhancing customer data privacy and enabling smooth integrations with IRDA’s IGMS portal.
Mr. Vivek Rai
DVP – IT
AVIVA Life Insurance India

Our Clients

talisma-clients