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Reimagining Customer Journeys through Digital Transformation

Bharti AXA revamped their customer journey mappings, by adopting Talisma's solutions. This has helped Bharti AXA achieve their digital transformation strategies that they had laid down due to increased digitization in the recent past.

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COMPANY TYPE:

Private

LOCATION:

Mumbai
India

ORGANIZATION
SIZE:

5,000+

CUSTOMER SINCE:

15 Years

USER
BASE:

450 Users

TALISMA MODULE:

Services Module

Bharti AXA has been an esteemed client of Talisma for the past 15 years. Talisma's expertise and commitment to customer satisfaction have made them a reliable partner for Bharti AXA, and the company continues to enjoy the benefits of its partnership.

Recently, under their partnership with Talisma, Bharti AXA has been able to relook at their customer journeys. As part of this project, 20 policy servicing journeys have been reworked, and the project enabled a 360-degree transformation of physical services into digital services. The new digital roadmap allows customers to service their policy online in a few clicks.

See what our customer has to say about us

Talisma has been an invaluable partner in our company's digital transformation strategy. Their assistance has been instrumental in achieving our objective of digital transformation in Customer Service Journeys. With the recent trend towards digitization, this project came at the perfect time to ensure that we presented a positive image to our customers. We are grateful for Talisma's significant contribution to the success of our project.
Mr. Pankaj Gupta - CTO
Bharti AXA General
Insurance Company Ltd.

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