“Great customer service doesn’t mean that the customer is always right, it means that the customer is always honored.” – Chris LoCurto
Customer Service week is a significant aspect of any business. Whether you sell toothpaste, pav bhaji, or software solution, you need “sales” which is based upon multiple factors. How you treat your customer base says a lot about your brand. As per HubSpot Research’s report, 93% of customers are likely to make repeat purchases with companies that offer excellent customer service.
Since Customer Service Week is here, this is your chance as a brand to appreciate the divine art of “Customer Service” by thanking your CSRs (Customer Service Representatives) for keeping up the good work and clients for trusting your business throughout. In this blog, Talisma Corporation will speak about 4 virtual ways you can treat your Team and Clients during Customer Service Week. So, let’s move forward.
Host a Virtual Lunch and Learn Session
Ultimately, people are humans and owing to that seek support, cooperation, comfort, and acceptance from others. We are evolved to live together and not stay in isolation. Thankfully, technology has made distance a number and more employee-centric brands are hosting regular Virtual Lunch and Learn Sessions to facilitate a healthy organizational culture. CS (Customer Service) week is the perfect time to host a few Virtual Lunch and Learn Sessions that touch upon topics, like Software Demonstrations, Public Speaking, Work-life balance for Working Parents, Time Management, Stress Management, Networking, etc.
Come up with Flexible Policies
Being a CSR is no roses and ice creams, you have to deal with different kinds of people daily – some would be rude while a few might be the epitome of politeness. As an organization’s leader, you can come up with flexible policies to cool the heat of your Customer Service Department.
Conduct Employee Surveys
Customer Service Week is an effective time to conduct honest Employee Surveys and understand how you can create a better employee-focused culture effectively.
Seek Customer Feedback
At the end of the day, it’s Customers who decide the future of your business. You can develop Customer Satisfaction Surveys and send them to your previous and new clients as a way of getting real Customer Insights valuable for accelerating business performance.
Talisma Corporation is here to take your Customer Service a notch higher with its advanced DCEPs (Digital Customer Engagement Platforms). Connect with our Software Development Team for a Complimentary CRM (Customer Relationship Management) System’s Trial.
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