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Charles Sturt University

Charles Sturt Universitytechsprout_talisma2019-11-11T07:42:29+05:30

Challenges

  • Single system to track Student Communication across Walk-in, e-Mail, Student Portal, Phone
  • Manage Prospective Student enquiries and timely responses
  • Manage and Track all Scholarship requests
  • Process to manage Student Retention
  • Staff view of Student behaviour and concerns

Solutions

  • Talisma CRM which includes Student Services, Student Portal, Talisma Event Management Framework, Marketing and Lead management
  • Book an Appointment process for Students to reach out to faculty and Councillors
  • Scheduling automated counselling sessions based on Student trends
  • Talisma Application management for Student Request and Scholarship process

Results

  • Ability to track Lifecycle of Student from Prospective to Current to Alumni
  • Digitized the Scholarship process – Reduced processing time by more than 35%
  • Identification and retention of Students with greater accuracy
  • Ability to re-offer to Prospective Students with better upsell opportunities at future date

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    Talisma Corporation Private Limited
    Registered Office: Ground Floor, "Phoenix" - Magnificia,
    Vijinapura, Mahadevapura Ward,
    Old Madras Road, Dooravaninagar,
    Bangalore - 560 016, Karnataka, India.
    Phone : +91 (80) 69261222
    Web : www.talisma.com
    CIN No.: U72200KA2000PTC026639

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