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HCL

HCLtechsprout_talisma2019-11-11T07:45:46+05:30

Challenges

  • Pressure to reduce cost of service (ITSM) without compromising on quality
  • Increasing Volume and Complexity of Support Activities – more users on more products & platforms
  • Increasing Customer Expectations
  • Lack of online real time personalized service touch point

Solutions

  • Unified chat platform for incident management
  • Skill based routing based on the nature of the problem
  • Powerful analytics engine to measure Key Metrics – AHT, SLA Compliance, Agent Productivity, etc.

Results

  • Reduced Cost per transaction
  • Improved key metrics – Increased FCRs, reduced AHT
  • Improved agent productivity due to concurrent handling of issues
  • Real-time collaboration with SMEs spread across the globe for faster resolution
  • Personalized communication with customers for enhanced responsiveness
  • Anytime-Anywhere Access

ABOUT US

We power up businesses with cutting-edge tech for lightning-fast problem-solving (hours, not days!). Unleash data-driven decisions and explosive growth.

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    Talisma Corporation Private Limited
    Registered Office: Ground Floor, "Phoenix" - Magnificia,
    Vijinapura, Mahadevapura Ward,
    Old Madras Road, Dooravaninagar,
    Bangalore - 560 016, Karnataka, India.
    Phone : +91 (80) 69261222
    Web : www.talisma.com
    CIN No.: U72200KA2000PTC026639

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