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IndusInd Bank

IndusInd Banktechsprout_talisma2020-06-03T02:18:19+05:30

Challenges

  • A solution that is flexible and customizable while being easy to support and maintain
  • Ability to track and monitor interactions across silos in the organization
  • Enable sales and service teams to be more consistent and productive
  • Standardize processes for branch and back office operations

Solutions

  • 360 degree customer view: Central system to manage customer queries, complaints and service requests
  • Customer service process is agent-independent: Agent scan access the entire history of customer past interactions
  • Bank process automation: Account Maintenance, Address Management, Account Opening, Deliverables Processing, etc.
  • Right information for the desired target segment: Bank is able to send out timely information to the desired audience

Results

  • Improved customer retention : 60% increase in CSAT survey, 70% increase in FTR
  • Lead Inbound and Outbound Personal Banking : Increase Sales Revenue by 140 lakh per annum
  • Decrease in TAT of overall deliverables by oneday
  • Client Engagement Program : Provided an exceptional experience to newly on boarded customers

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    Talisma Corporation Private Limited
    Registered Office: Ground Floor, "Phoenix" - Magnificia,
    Vijinapura, Mahadevapura Ward,
    Old Madras Road, Dooravaninagar,
    Bangalore - 560 016, Karnataka, India.
    Phone : +91 (80) 69261222
    Web : www.talisma.com
    CIN No.: U72200KA2000PTC026639

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