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LIC HFL

LIC HFLtechsprout_talisma2020-06-03T02:17:41+05:30

Challenges

  • Streamline lead management to improve the conversion ratio while boosting customer retention
  • Lack of a unified view of customer across transactions, grievances and products
  • Lack of a tool to analyse customer data
  • Lack of automation in key customer facing processes
  • Dependency of local offices for grievance resolution

 

Solutions

  • Single platform to give holistic view of customer: Deployed in Corporate Office, 7 Regional Offices, 16 Back Offices and 209 Marketing Units
  • Improved service assurance: Configured service assurance workflows and processes with defined SLA’s and multi-level escalation matrix
  • Centralised Grievance Management
  • Lead Management
  • Seamless integration with Core system and Talisma system.

Results

  • Improved Customer Retention
  • Centralised and Faster Grievance resolution : Implementation of Standard processes and SLA
  • More Cross sell and Upsell : Based on holistic understanding of Customer
  • Better Lead Management
  • Improved Customer Insight
  • Better Operational Transparency

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    Talisma Corporation Private Limited
    Registered Office: Ground Floor, "Phoenix" - Magnificia,
    Vijinapura, Mahadevapura Ward,
    Old Madras Road, Dooravaninagar,
    Bangalore - 560 016, Karnataka, India.
    Phone : +91 (80) 69261222
    Web : www.talisma.com
    CIN No.: U72200KA2000PTC026639

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