Suzuki Travel Management System| CRM for Manufacturing Industry

Challenges

Lack of a common platform to resolve Auto spare parts related queries /issues raised by the vast dealer network
Disparate systems being used to manage Customer queries & complaints across multiple touch-points
No Centralized system to manage new policy issuance and renewals related outbound/inbound communication
Absence of unified view of all the customer associations
Poor visibility and tracking across the ecosystem

Talisma Dealer Portal Solution for the dealers spread across India to directly log and keep track of any queries / issues related to vehicle spare parts with the Maruti HO
Talisma enterprise CRM across HO, RO and Dealer Network to manage Customer Vehicle Service related Issues and Complaints through multiple touch points
Automation of the New Policy Issuance & Renewal process
Integration with DMS & other legacy systems

Unified communication platform to enable different internal and external stakeholders to collaborate and provide faster resolution of issues
Empowered top management to get better actionable insights
Improved collaboration, monitoring and tracking across the entire ecosystem leading to reduced AHT, better SLA/TAT compliance
Holistic view of Customer associations, Interactions, Vehicles, Service, Policies enabling Maruti to engage in personalized communication with customer thereby enhancing overall customer experience