Skip to content
Talisma Logo
  • Talisma AI
  • Solutions
    • Customer Experience Solutions
      • CRM
      • CXM.AI
      • Workforce Management
      • Partner Management
      • Learning and Development
      • Social Engagement Platform
    • Ed-Tech Solutions
      • Learning Management Solution
      • Social Engagement Platform
      • K-12 ERP Solutions
      • Higher Education Solutions
      • Student Recruitment
  • About Us
    • Company Overview
    • Leadership
    • Partners
    • Careers
  • Resources
    • Blogs
    • News & Press
  • Contact Us
  • Talisma AI
  • Solutions
    • Customer Experience Solutions
      • CRM
      • CXM.AI
      • Workforce Management
      • Partner Management
      • Learning and Development
      • Social Engagement Platform
    • Ed-Tech Solutions
      • Learning Management Solution
      • Social Engagement Platform
      • K-12 ERP Solutions
      • Higher Education Solutions
      • Student Recruitment
  • About Us
    • Company Overview
    • Leadership
    • Partners
    • Careers
  • Resources
    • Blogs
    • News & Press
  • Contact Us
  • Talisma AI
  • Solutions
    • Customer Experience Solutions
      • CRM
      • CXM.AI
      • Workforce Management
      • Partner Management
      • Learning and Development
      • Social Engagement Platform
    • Ed-Tech Solutions
      • Learning Management Solution
      • Social Engagement Platform
      • K-12 ERP Solutions
      • Higher Education Solutions
      • Student Recruitment
  • About Us
    • Company Overview
    • Leadership
    • Partners
    • Careers
  • Resources
    • Blogs
    • News & Press
  • Contact Us

STAPLES

STAPLEStechsprout_talisma2020-05-26T05:54:31+05:30

Challenges

  • Better coordination and collaboration between suppliers and partners for faster resolution of customer queries and issues
  • Compliance to laws and regulations with regards to timely resolution of product related issues, replacements etc.
  • Need to provide greater visibility to the customer s on their queries and issues

Solutions

  • Talisma service management solution to manage all customer interactions over e-mail
  • Clearly defined service level delivery timelines across the workflow
  • Well defined triggers during the interaction life cycle
  • Automated routing logic for seamless flow of information across partners and suppliers
  • Powerful analytics engine to measure key metrics – average handling time (AHT), service level agreement (SLA) compliance, agent productivity etc.

Results

  • Significant improvement in the monitoring and tracking of the customer cases
  • Improved key metrics – increased first time resolutions and reduced average handling time due to rules based workflows
  • Empowered customer service teams due to better visibility into customer interactions
  • Increase in customer service agent productivity by 21%
  • Better control over partner / supplier activities leading to reduction in operational costs of replacing the product by timely resolution of issues
  • Enhanced customer loyalty and experience due to timely availability of information

ABOUT US

We power up businesses with cutting-edge tech for lightning-fast problem-solving (hours, not days!). Unleash data-driven decisions and explosive growth.

SUBSCRIBE

Get the Latest Updates Right into Your Inbox




    Get in touch

    Talisma Corporation Private Limited
    Registered Office: Ground Floor, "Phoenix" - Magnificia,
    Vijinapura, Mahadevapura Ward,
    Old Madras Road, Dooravaninagar,
    Bangalore - 560 016, Karnataka, India.
    Phone : +91 (80) 69261222
    Web : www.talisma.com
    CIN No.: U72200KA2000PTC026639

    Quick Links

    • About Us
    • Privacy Policy
    • Reports and Policies
    • Careers
    • Contact US
    © 2025 Talisma. All rights reserved. Privacy policy
    Page load link
    Go to Top