Talisma’s APAC and EMEA MD on future of CRM and customer experience
ETCIO, November 16, 2015.
Raj Mruthyunjayappa, Managing Director, EMEA and […]
Transitioning From CRM to CEM: A Road Map
Executive Summary
Somewhere out there your customer is right now realizing an […]
Customer Service
Introduction
By nature, customers are not loyal and when you factor in […]
Rise of the new age customer
Introduction
“Financial services customers are fed up” reads a Forbes headline – […]
CRM has become a key KRA for executives
CIOL.com, Dec 8, 2015 – Sonal Desai – Traditionally, CRM systems […]
Creating better cross-channel experiences
What just-out-of-business-school entrepreneurs must keep in mind
The Financial Express, […]
Relevance of CRM in online retail
ETRetail.com, Feb 25, 2015 – Raj Mruthyunjayappa – The Indian […]
Trends that will share Customer Experience in 2016
ETCIO.com, Jan 29, 2016 – Raj Mruthyunjayappa
2015 was a year […]