Simplify and Streamline the Management of High E-mail Volumes and Deliver Timely and Accurate Responses to Customer E-mail Enquiries.
Talisma Email management solutions is a robust and scalable solution that helps organizations to simplify and streamline the email management software of high volumes of emails and deliver timely, accurate responses to customer email enquiries. With its intuitive user interface and powerful productivity tools, it enables organizations to provide an exceptional customer experience with every interaction.

Talisma Email Solution Includes
In-depth Reporting
Track and analyse the number of emails handled, customer data accessed, response times, satisfaction levels, and other helpful statistics
Intelligent Routing
Ensure that each email is delivered to the appropriate agent and accelerate response times by using the robust, rule-based routing engine
Advanced Automation
Leverage advanced auto-response and auto-suggest capabilities, as well as automatic escalation
Enhanced Personalization
Improve overall service and build stronger customer relationships with customer specific automatic merge fields, conditional context and logic based on individual customer or account profile, automatic detection and configuration of email format, trackable hyperlinks in messages and customization of reply aliases, subject lines, email content and staff signature
Multilingual Options
Send and receive email in different languages with automatic language encoding detection, automatic spell-checking capabilities and standard response library of FAQs in multiple languages
Seamless Third Party Application Integration
Integrate with popular email servers using industry-standard protocols such as SMTP, POP3, SPOP3 and IMAP and accomplish XML integration for automatic contact record updates.
Need help managing a flood of customer emails? Talisma Email Management Software is the Customer Service CRM platform designed to transform your inbox into a customer service powerhouse. It is a robust and scalable solution that helps organizations simplify and streamline the management of high volumes of emails and deliver timely, accurate responses to customer email enquiries. Its intuitive user interface and powerful productivity tools enable organizations to provide an exceptional customer experience with every interaction.
Here’s how Talisma empowers your team to excel:
- Effortless Email Management: Say goodbye to clunky interfaces. Talisma’s intuitive design simplifies email organization and retrieval, allowing agents to focus on what matters – crafting exceptional responses.
- Data-Driven Decisions with Customer Analytics Software: Gain valuable insights into customer interactions. Track key metrics like email volume, response times, and customer satisfaction to identify areas for improvement and optimize your customer service strategy.
- Intelligent Routing for Faster Resolutions: No more routing emails manually. Talisma’s intelligent routing engine automatically assigns emails to the most qualified agent based on pre-defined rules, ensuring faster response times and improved customer satisfaction.
- Boost Agent Productivity with Advanced Automation: Free your agents from repetitive tasks. Leverage auto-response for frequently asked questions, auto-suggest for faster typing, and automatic escalation for complex inquiries, allowing agents to focus on high-value interactions.
- Personalization that Makes a Difference: Build stronger relationships with every interaction. Talisma allows for the automatic insertion of customer data (merge fields), personalized greetings based on customer profiles, and automatic email formatting for a professional touch.
- Go Global with Multilingual Support: Break down language barriers and provide exceptional service to a worldwide audience. Talisma automatically detects email language, offers multilingual spell-checking, and includes a pre-built library of FAQs in multiple languages.
- Seamless Integration with Your Existing Tools: Using industry-standard protocols, Talisma integrates seamlessly with popular email servers (SMTP, POP3, SPOP3, IMAP) and CRM systems. This ensures automatic contact record updates and eliminates the need for manual data entry.
Talisma – More Than Just Email Management
Talisma goes beyond just managing emails. It’s a comprehensive Digital Customer Engagement platform that empowers you to:
- Deliver exceptional customer service: Faster response times, personalized interactions, and a focus on customer needs ensure a positive customer experience.
- Increase agent productivity: Streamlined workflows, automation tools, and intelligent routing free up valuable agent time for higher-value interactions.
- Gain valuable customer insights: Data-driven analytics provide actionable insights to improve customer service strategies and build stronger customer relationships.
Talisma is the all-in-one solution for businesses seeking to streamline customer communication, elevate customer service, and build lasting customer loyalty.